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1. HOW TO BOOK We recommend booking well in advance by sending a non-refundable deposit of 25% of the tour price. Some of the tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions. Complete deposit is required before issuance of vouchers or tickets to confirm the reservation. Receipt of deposit will be taken as an understanding by the Company that the participant has checked and confirmed their travel arrangements and has read and agrees to abide by the terms and conditions set forth herein or in the brochure. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation. 2. PRICE GUARANTEE Prices in the brochures are based on costs and exchange rates as at the time of printing. Should these costs change it may be necessary to make a surcharge on the price of your holiday. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Travel Buddy. This does not apply to any tax charges or levies imposed by any government or their agencies. The air content of tours is based on airfares applicable as at the above date. As airline prices are constantly changing it may be necessary to impose an air surcharge any time up to departure. 3. AMENDMENTS Should you alter your arrangement after your original booking a fee of USD20 per amendment will be levied to cover extra administrative and communication costs in addition to any applicable supplier charges. In addition to the above Travel Buddy fee, amendment and/or cancellation charges may be imposed by the tour operator/airline/hotel or any other supplier depending upon the nature of the change. 4. LATE BOOKINGS A fee of USD50 per booking will be levied for bookings made within 10 working days of departure of tour. Any booking request made within 10 working days or within a supplier cancellation period cannot be processed until full payment has been received by Travel Buddy. 5. SERVICE CHARGE A service charge of USD20 per booking will be charged to land only bookings of less than three nights when air tickets are not issued by Travel Buddy. 6. CREDIT CARDS An additional 2% service fee will be applied to the dollar amount paid by MasterCard, Visa and Bankcard. This fee is non-refundable. 7. CANCELLATIONS AND REFUNDS - LAND ARRANGEMENTS The client may cancel any tour subject to the following conditions & cancellation charges: Cancellation must be advised by Fax/E-mail/Letter to Travel Buddy. On cancellation, refund will be made after deduction of cancellation charges as per the following cancellation schedule. No Telephonic cancellations shall be accepted.
No refund or adjustment will be made in the event of interruption of journey by a client on his own choice after the commencement of the tour. Cancellations fees for some product may vary from those stated above. Please check with Travel Buddy at time of booking. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from original city. Please note that employees of any overseas suppliers are not authorised by Travel Buddy to make any undertakings to our clients in respect of refunds or other matters. 8. CANCELLATIONS AND REFUNDS - AIR ARRANGEMENTS Cancellation fees will apply as required by airlines regulations and will vary dependant upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Travel Buddy can not be held liable for any increases in prices or changes in the rules and conditions. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Travel Buddy and can be imposed up to departure. 9. CONSUMER CLAIMS Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 15 days of completing your Travel Buddy arrangements. 10. NOT INCLUDED IN THE TOUR COST Visas, insurance, excess baggage, extra meals, laundry, drinks, souvenirs, porterage, any item of personal nature such as telephone bills, any medical expenses or for any item which are not specifically mentioned in the itinerary. 11. CHANGES IN PRICES AND ITINERARIES Considerable care has been taken to compile the information but circumstances may necessitate changes in itineraries and costs in which case you will be informed as soon as possible. Travel Buddy cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of departure. This includes adjustment for devaluation, fuel surcharges, airfare increases, as well as international exchange rate fluctuations. 12. HOLIDAY VARIATIONS If unforeseen circumstances beyond our control require us to make necessary changes to your holiday we reserve the right to cancel or reschedule departures and itineraries. When it is necessary to change a hotel the company reserves the right to substitute accommodation of at least a similar standard. 13. HOTEL DESCRIPTIONS, MAPS AND PHOTOGRAPHS Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings location or services. Hotel room photographs may not be specific to the actual room occupied. 14. INSURANCE It is a condition of booking one of our tours that travellers are adequately insured for the full duration of their travel arrangements in respect of illness injury death loss of baggage and personal item cancellation and curtailment. Your travel agent will be able to offer a suitable holiday insurance policy. 15. AIRLINES The airlines do not by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Travel Buddy or as having any legal relationship with such a purchaser. 16. PASSPORT VISA AND VACCINATIONS It is mandatory that you familiarise yourself with any visa and health requirements that may be applicable in the countries you are visiting. You are responsible for all entry exit health and any other documents required by laws regulations orders demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of Travel Buddy or that of your travel agent both parties can not be held liable for any loss or expense due to the failure to comply with the above. 17. CONSULAR ADVICE Official travel advice is recommended both prior to making your booking and prior to departure from your respective country’s Department of Foreign and Trade Affairs. 18. UNLICENSED ENTITY DISCLAIMER If you request Travel Buddy to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law Travel Buddy accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result. 19. RESPONSIBILITY Travel Buddy (herewith called the Company) accepts bookings subject to the following conditions. i. Travel Buddy acts as a co-ordinator for all persons taking the tour in the making of all arrangements for transportation sightseeing and hotel accommodations. Travel Buddy does not own, manage, control or operate any transportation, vehicle any hotel or restaurant or any other supplier of services. All coupons receipts and tickets are issued subject to the terms and conditions specified by the suppliers and all services are subject to the laws of the country where the services are provided. ii. A booking is accepted only after the Company receives the deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than 60 days before departure otherwise the Company will treat the booking as cancelled regardless of whether a deposit is being held. iii. The Company only acts as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assume no responsibility for the loss or damage to baggage property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents loss or damage to person or property delays transport failures strikes wars and uprisings or acts of God etc over which we have no control. Clients are strongly advised to insure adequately for the full duration of their travel arrangements in respect of illness injury death baggage and personal effects. iv. While the Company will use its best endeavours to operate all tours as advertised reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by the Company. No refund will be made for any unused services which are included in the tour price. v. All matters rising to the services provided by the Company but not in respect of other things are governed by the law of India subject to Ludhiana jurisdiction only. Travel Buddy Postal Address 3780 - Jagjit Nagar, Pakhowal Road, Ludhiana, (Pb) INDIA - 141001 Phone: +91 161 46 38 000 Email ID: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Documentation Enquiries Tel: +91 9814100070
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